What is LeapFrog Markets Return Policy?
We are happy to accept returns within 30 days from when your order was shipped for In-Store Credit. We do not offer Refunds for Returns.
If you need to Exchange, simply Return for In-Store Credit to repurchase what you need.
In-Store Credit issued for Returns will be for the exact price you paid for the items minus the discount amount if a discount was applied in your original order.
Return items must be in new condition - This includes visible signs of use including, deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your return for In-Store Credit if the items are not within these conditions upon receipt of the items here at LeapFrog Market.
Personalized and Customizable Products
Returns on custom, personalized products that have had different customization options, including any photos, inscriptions, or designs (such as personal photos, monograms, initials, names, and special quotes or text) are as follows:
- Notify LeapFrog Market within 14 days of receipt.
- Due to personal configuration, inscription, or design on these products, LeapFrog Market is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by LeapFrog Market, you are protected per the LeapFrog Market Guarantee.
*If you received Defective, Damaged or Incorrect items, contact us within 5 days of when your package was delivered with a photo of the defect or issue to: firstname.lastname@example.org so we can fix it for you.
What happens once my Return items arrive at LeapFrog Market?
Once we receive your return, We will send your personal In-store credit code to your email. If you need us to send the code to a different email please include the email in the comments when placing your request.
Returns may take up to 4 business days to process once they are delivered back to LeapFrog Market. We will be sure to process Returns and issue your In-store credit as soon as possible.